HELP! I CAN'T UNSUB (SIGNOFF) FROM A LIST.

There are four reasons why your unsubscribe request might fail.

[edit] LIST NAME ERROR

Are you sending the request to the right list? With hundreds of mail lists, it can get confusing. Please check the header on a piece of list mail from the list that you want to unsubscribe from to make sure you have the right name.

[edit] LIST ADDRESS ERROR

Are you sending the request to the right address? The computer address for any administrative request for all ACOR lists is LISTSERV@listserv.acor.org.

The address to post to the list is LISTNAME@listserv.acor.org. You can not unsubscribe by sending the administrative request to the list. Information on unsubscribing should be in the welcome message you received when you subscribed.

You can also go to http://listserv.acor.org/archives and click on the list you are on. Click on Join or Leave the List. Enter the email address you used to subscribe to the list (Remember: this has to be accurate).

[edit] MESSAGE ERROR

Are you sending the correct message? Please remember you are communicating with a computer and it only understands commands. Put only the word SIGNOFF followed by the name of the list you wish to unsubscribe from in the body of the email. Anything additional and it will only confuse the computer and it will reject your request. Also the command must be spelled correctly. It is best to leave the subject line blank, but if your ISP or software requires you to use it, then just put UNSUBSCRIBE there too.

[edit] YOUR EMAIL ADDRESS IS IN ERROR

Is there a problem with your email address? Did you get a notice that you were not removed from a list when you tried to unsub, but are still getting list mail? Email address problems are the hardest to solve. Remember again that you are dealing with a computer. The address you are now using as your return (reply to) address must be EXACTLY the same as the one you used when you subscribed to the list. This is necessary otherwise people with similar addresses would be able to unsub each other. For example, if you subscribed as myself@myisp.com and the ISP subsequently changed your email address to myself@mail.myisp.com, you are still able to receive mail from the list but you won't be able to SIGNOFF, since the computer doesn't know your new email address.

The computer will not recognize you as the same person if anything has been changed, added or deleted to your address. If you use user@xxx.com as your return address, and xxx.com starts inserting a new segment in your address such as user@mail.xxx.com, Listserv will think you are two different subscribers. Please check a piece of list mail to see what address the computer used to send you list mail and compare it to the return address you are using now. Remember, EXACTLY the same. If your address has changed and you have no control over it (as in some ISPs that add "mail." to outgoing email or if you have changed ISPs and need to unsub an invalid older address) then you must [[contacting the listowner(s)|contact the List Administrator(s)] and asked to be unsubbed.

Try all of the above to unsub yourself first, but if you do and it doesn't work, then contact the List Administrator and ask to be removed from the list.

To contact the List Administrator of any ACOR list, send an email to:

   LISTNAME-REQUEST@listserv.acor.org

Substitute the list's full name for LISTNAME. For example, if you were writing to the CLL List Administrator(s), the address would be CLL-REQUEST@listserv.acor.org

Page title: How do I leave a list?
Revision ID: 3541
Date accessed: Thursday, September 2, 2010
Stable URL: http://lo-wiki.acor.org/index.php/How_do_I_leave_a_list%3F
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